SERVICES — MEDIATION & ADR

Resolve Disputes Faster Through Mediation.

Pre-mediation and ADR under Act 798 provide a faster, less adversarial route to resolving rent disputes — with legally binding outcomes for both parties.

What is Mediation?

Mediation is a structured process under the ADR Act, 2010 (Act 798) where a neutral third party — the mediator — helps both parties work toward a mutually agreed settlement. Unlike a formal hearing, the mediator does not decide the outcome. The parties do.

In most RCD cases, pre-mediation is required before a formal hearing is scheduled. If settlement is reached, no hearing is needed. Mediated agreements are legally binding and enforceable.

Faster Resolution

Most mediated cases resolve in one or two sessions — far quicker than formal hearings.

Less Adversarial

Mediation preserves relationships and reduces the emotional and financial cost of formal proceedings.

Legally Binding

Settlement agreements reached through RCD-referred mediation are recorded in writing and fully enforceable.

Mandatory Pre-Mediation

Under Act 798, eligible cases are referred to pre-mediation before a formal RCD hearing is scheduled.

The Mediation Process

Here is what to expect from referral to outcome.

01

Referral

After complaint intake, eligible cases are referred to pre-mediation before a formal hearing is scheduled.

02

Notification

Both parties are notified of the mediation date, venue, and what to bring. Attendance is expected.

03

Mediation Session

A neutral mediator guides both parties through the issues. The goal is a mutually agreed settlement.

04

Settlement or Referral

If settlement is reached, it is recorded as a binding agreement. If not, the case proceeds to a formal hearing.

If Mediation Does Not Reach Settlement

If both parties cannot reach agreement in mediation, the case is referred back to the RCD for a formal hearing. The mediation process and any concessions made during it do not prejudice either party's position in the formal hearing.

If the other party refuses to attend required pre-mediation, this is noted on the case record and may be considered in subsequent proceedings.

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