SERVICES — COMPLAINT FILING

How to File a Complaint.

Any tenant, landlord, or affected party may file a complaint with the RCD. Here is how the process works from intake to resolution.

Types of complaints accepted:

Unlawful Eviction

Forced removal, lockout, or illegal possession proceedings

Excess Advance Rent

Demand for more than three months' advance rent under Act 220

Harassment & Intimidation

Threats, coercion, or retaliatory conduct by a landlord or agent

Illegal Rent Increase

Rent raised outside lawful process or without proper notice

Failure to Maintain

Landlord's failure to maintain safe, habitable conditions

Tenancy Agreement Dispute

Disputes arising from the terms or existence of a tenancy agreement

From Complaint to Resolution

The complaint and mediation journey is designed to be transparent, fair, and accessible for all parties.

Submit your complaint with supporting documents — tenancy agreement, correspondence, receipts, and a description of the issue.

Your complaint is reviewed and verified. A case ticket is issued and billing confirmed within 2 business days.

Applicable fees are confirmed at this stage. Payment is required before the case proceeds to officer assignment.

Your case is assigned to an investigating officer, or referred to ADR for pre-mediation under Act 798.

A mediation session or formal hearing is scheduled. Both parties are notified and required to attend.

A binding decision or mediated settlement is issued. Next steps and any enforcement actions are communicated in writing.

File your complaint online or visit your nearest regional office. A ticket is issued within 2 business days.